The Technical Service Platform
The Technical Service Platform is a digital solution that enhances the interaction between customers and Novonesis. The Technical Service Platform is an excellent tool whenever you need to optimize or innovate a product or simply troubleshoot a specific glitch in your process.
Your technical support
Novonesis' ambition was to build the Technical Service Platform to facilitate and improve the technical service we provide today. On the platform, you can troubleshoot and learn from your previous cases as well as get direct help from your account manager and our technical experts. The platform makes collaboration easier with a structured approach towards data sharing, sending samples and communication.
Watch the video to learn about the platform
What can the platform do for you?
Develop new products and existing ones
We know that product development and optimization require continuous effort. That's why we want to be the partner you turn to whenever you are thinking about launching a new product or want to optimize an existing one. Start your requests through the platform and have all of your information in one place.
Get help with your technical issues
Unexpected issues can be a challenge for any customer, but by using the Technical Service Platform you can troubleshoot, find the root cause and come up with solutions yourself or gain access to fast and reliable technical support.
Have all communication at one place
One of the main benefits of using the Technical Service Platform is that you can have all your information in one place. All of your files, cases and previous communication are easily accessible within the platform. Use the chat functionality, involve relevant colleagues only in applicable cases and enhance productivity.
Want to get started with the Technical Service Platform?
Benefits of using the platform
Improve efficiency
No need to search for emails anymore. The Technical Service Platform will gather all relevant information in one place so you can be more efficient in your day-to-day work.
Leverage existing knowledge
Troubleshooting based on a database of your previous cases provides direct and quick access to knowledge even before connecting with our technical experts.
Enhance collaboration
Involving all relevant internal and Novonesis stakeholders makes collaboration smooth and easy with built-in chat functions, tracking, and all the relevant information available gathered in one place on the platform.
Enable easy and secure information
Your account manager will remain your central point of contact and support, but through the platform you can also communicate with Novonesis' global network of technical experts and other sites within your organization.
What do the users think?
Customer in EMEA
Technical support is great and the introduction of new cultures in our plant was supported very well. Easy to stay on track with the new platform.
Customer in APAC
One good thing about the platform is that it tracks where the project is, unlike a phone call. The platform tells you in detail where the project is at. There’s value from that point of view.
Customer in EMEA
It’s very straightforward and user-friendly. Even to upload a photo and video is very user-friendly.
Did you know?
You can troubleshoot …
... to get advice on what to do and use your experiences from previous similar issues to find solutions.
You can send samples and ensure the right information flow…
... to stay updated on the status of your samples and ensure a quick and reliable analysis of them.
You can see all relevant information on cases…
... to ensure that all stakeholders are on the same page. You can see the description of the case and what has been agreed upon, giving all involved stakeholders the same relevant details.
Don't know how to get started with the Technical Service Platform?
